“Care Inspection and Worry-free Construction” Service Miles
Seizing the golden period of construction, construction is in full swing everywhere. LiuGong's excavator business quickly launched the “Care Inspection and Worry-Free Start” service road trip following the “Customer Care Service” activity of the “Privilege Club”.
Covering the whole country with heartfelt companionship
Whether it is the Gobi, loess slopes, Bashan and Shushui, Lingnan ravines, wherever the customers are, wherever the equipments are, Liugong's service will go to wherever they are. The Service Miles activity lasted for 60 days, covering 30 provinces, cities and autonomous regions across the country, uniting 33 channels and more than 200 outlets, visiting more than 150 customers, overhauling more than 1,200 equipments, and escorting the smooth progress of customers' projects.
Comprehensive services to help product enhancement
After the market fully switched to National IV products and the market share of electric excavators and wheeled excavators continued to increase, LiuGong's service team conducted training and learning on the product performance and the problems that may occur in the process of customers' use. The service trip, LiuGong service team's task is not only a comprehensive health check of the equipment, legacy problem tracking, but also combined with the actual situation of the site, to provide customers with targeted use of maintenance precautions professional guidance, to extend the service life of the equipment, to help customers create greater value. At the same time, in order to facilitate the customers to report maintenance, LiuGong service team also introduced a variety of fast and flexible system for customers to report maintenance.